Andersen needed a training solution for two purposes: One, to train customers on best practices and safe operation and two, to train third-party mechanics how to service the machines. I researched options and chose TrainerCentral as the platform that best suited our needs. We ended up with two “academies” since we needed to keep the two entirely separate (mostly so customers didn’t attempt repairs they are unqualified to preform).

Customer-facing academy home page

Designed to mirror the aesthetic of our website so landing here feels ‘right’ to the user. For the most part, however, users would end up on a model-specific page like the one shown below.

Course Overview Page

This is where most users would end up when accepting an emailed invitation to the training for their sterilizer model. The platform designers clearly meant it to function as a sales page but since Andersen training courses are all free, it simply serves as a landing page.

Andersen Training Course

This is the interface of the course itself. Attendees walk through the content listed on the left. When a course element is clicked on (orange text) the content for that section displays in the larger box to the right. As the attendee finishes the content in the larger box, they click the orange Complete and Continue box at the top right and the course content automatically moves to the next section.

The platform is quite flexible and can grade the user according to several parameters. It is also capable of issuing a certificate for passing participants with a unique identifying number.

Conclusion

This was a fun project. I very much enjoy digging into new programs and making functional new processes work for the team.

The sales team in particular was very excited about this project. They spent nearly half of their work hours conducting operator training. This online training is being used to recertify people who have already been trained in the past (saving a fair amount of time) and, after this pilot, it may be cleared for general use (giving the salespeople back half of their day to actually sell).